Frequently Asked Questions

Does everything really ship for free?

Yes, standard ground to anywhere in the continental United States.

What are your shipping methods?

We ship UPS, FedEx, USPS or DHL.

How do I Track my orders?

If for some reason you do not receive your tracking number please contact our customer support by email us at tracking@bagselect.com.

What do I do if my bag is damaged upon arrival?

In the event your bag is not in tip-top shape we'll immediately send you a new one. Just make sure to return the old one. To initiate a return please contact us at returns@bagselect.com with a detailed description of the damage.

Who should I contact for a shipping question?

All shipping questions can be directed to customerloyalty@bagselect.com

Where does my bag ship from?

It could be shipping from right here in Chico CA (headquarters), or be pulled from one of our numerous locations around the states. It really depends on the product and our stock levels.

Where can I have my order shipped?

We ship anywhere in the US.

How soon can I get my tracking number?

Most carriers have a minimum of 24 turn around time for tracking numbers.